Legal
Privacy Notice
Last updated: August 2026
Pelp Care Ltd respects your privacy and is committed to protecting your personal information.
This notice explains what information we collect through the Pelp Care website, why we collect it, how we use it and the rights you have over your information.
Who we are
Pelp Care Ltd is a UK registered company developing communication, documentation and care intelligence technology for care organisations.
- Company: Pelp Care Ltd
- Company number: 17331948
- Registered correspondence address: Apartment 128, Nottingham One Entrance C, Canal Street, Nottingham, NG1 7HP
- Contact: privacy@pelpcare.co.uk
Information we may collect
When you use our website or register for early access, we may collect:
Information you provide
- Full name
- Work email address
- Organisation name
- Job role
- Type of care service
- Organisation size
- Areas of Pelp you are interested in
- Information included in messages or enquiries you send us
Technical information
We may also collect limited information about how visitors use our website, including:
- Device type
- Browser type
- Pages visited
- Approximate location derived from technical information
- Website interactions
- Cookie preferences
Why we use your information
We may use your information to:
- Manage the Pelp early access list
- Respond to enquiries
- Contact you about pilot opportunities
- Send product and launch updates where permitted
- Understand which Pelp features are most relevant to potential users
- Improve our website and product experience
- Protect the website from fraud, misuse and security threats
- Meet legal and regulatory obligations
Our legal basis
Depending on how we use your information, we may rely on:
Consent
For certain marketing communications and technologies requiring consent.
Legitimate interests
For activities such as responding to business enquiries, improving our service and protecting our systems where those interests do not override your rights.
Contract
Where processing is necessary to take steps requested by you before entering into an agreement or to perform an agreement.
Legal obligation
Where we need to process information to comply with the law.
UK transparency rules require organisations to explain why personal data is used, how long it is retained and who it is shared with.
Who we share information with
We may use carefully selected service providers to help operate Pelp, such as:
- Website hosting providers
- Cloud infrastructure providers
- Email and communication services
- Analytics providers
- Security providers
- Professional advisers
Where another organisation processes personal information for Pelp, appropriate contractual and security safeguards should be put in place.
We do not sell personal information.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected.
Early access information should be reviewed periodically and removed when it is no longer required.
Your rights
Depending on the circumstances, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Withdraw consent
- Request transfer of information where applicable
- Complain about how your information has been handled
You can contact Pelp first if you have a concern. You also have the right to complain to the Information Commissioner's Office.
Future Pelp platform data
Pelp is being designed for care environments where information may include sensitive health and care information.
Before live care information is processed, Pelp will maintain additional contractual, technical and organisational safeguards appropriate to that use.
Information about Individuals receiving care will not be processed through the public waitlist website.